Terms and Conditions
Legal Terms and Conditions
These terms and conditions (which can be modified at any time) are applicable to all direct or indirect services available online, through any mobile device, by email or by phone. By accessing, browsing and using our website (www.casacesareo.com) or any of our applications available through platforms (“the websites”) and/or making a reservation, you agree to have read, understood and agree to the terms and conditions shown below (including the section referring to privacy).
This page, its content, structure, infrastructure and the accommodation reservation service provided by this page belong, are managed and provided by Cesareo Álvarez Álvarez, NIF: 71655220P, has its registered office at C/ Parque Natural de Somiedo s/n, Pola de Somiedo, Asturias – 33840.
BOOKING CONDITIONS
Casa Cesareo Guesthouse / Las Cuendias Apartments will always confirm the availability of accommodation by email to all interested clients who request it, who will provide the establishment with the necessary information to be able to block reservations during the requested period until the reservation becomes effective. 100% of the payment of the stay.
Casa Cesareo Guesthouse / Las Cuendias Apartments will send, by email, the accommodation budget, check-in and check-out dates, Contract Conditions and Cancellation Policy, as well as any other information required by the client.
Casa Cesareo Guesthouse / Las Cuendias Apartments undertakes to deliver the accommodation in perfect conditions of cleanliness and use, and to provide solutions, as far as possible, to the problems that arise.
Said data is duly protected by the Official Law for the Protection of Personal Data.
TERMS OF PAYMENT
The reservation through the website will entail the payment by bank card or Paypal of a deposit of 25% of the total contracted services if the reservation is made more than 7 days in advance. The rest will be paid at the accommodation.
If the reservation through the website is made less than 7 days in advance, the full amount will be charged.
When making the payment, a confirmation email will be sent, which will serve as a guarantee of the contracted services.
CANCELLATION POLICY
Cancellation more than 15 days before arrival: the establishment will not charge and will return 95% of the deposit.
Cancellation more than 7 days and less than 15 days before arrival: the establishment will not charge and will NOT return the deposit.
Cancellation less than 3 days before arrival: 25% of the amount paid will be refunded if this was 100% of the total reservation. In case of having paid only the deposit, it will not be returned.
Cancellation the same day of arrival or no-show: the amount paid will not be refunded.
In cases in which a refund must be made to the customer, said refund will be made through the payment system used by the customer.
In the event that the client changes the dates less than 15 days in advance, it will be understood as a new reservation and will be subject to the cancellation conditions. With more than 15 days in advance, no charge will be made.
Any cancellation, including force majeure, will be subject to our cancellation policy.
All cancellations must be made by email to .
Cancellations by phone are not accepted.
RATES
Prices include 10% VAT
The prices of the accommodation will be those that appear on the page.
Services included:
The accommodation and what is strictly negotiated with the establishment
The fees or taxes that are applicable
Services not included:
Transfers/assistances or other similar
Excursions or optional visits
Additional charges to the room, meals, activities or services that are not listed on the reservation confirmation.
MINIMUM STAY
The minimum stay in a room is two nights during the months of July, August, Holy Week and Bridges. Rest of the season there is no minimum stay.
The minimum stay in a Rural House or Apartments is 4 nights during the months of July, August, Holy Week and Bridges. Rest of the season 2 nights.
USE OF FACILITIES
The house, apartment or room will be delivered clean and in a perfect state of habitability.
Keep in mind that by accepting our Terms and Conditions you accept that the damages caused by you or by the people who accompany you will be claimed. If there were damages caused by the client, he must pay for them.
ARRIVAL AND CHECK-IN
Please be sure to inform us of your approximate arrival time and any delays or changes in your approximate arrival time, in order to plan your check-in.
Your contact person at “Casa Cesareo / Las Cuendias” will give you the key and give you all the information you need.
The rural house will be available for check-in from 2:00 p.m. on the day of arrival and until 12:00 a.m.
If you need to enter before or after the hours available for check-in, you must notify your contact person by email () at least 3 days prior to arrival. The acceptance or not of your request will be communicated to the same email through which you made it.
DEPARTURE AND CHECK-OUT
Departures are at 12 noon. If you need to leave later, please notify your contact person at “Casa Cesáreo” at the time you make the reservation.
Any departure after 12:00 will be subject to the full price per night. Check-out after 12:00 will always be subject to availability and acceptance by the owner.
Please give the key(s) to your contact person at “Casa Cesareo / Las Cuendias” and make sure you have all your luggage.
PEOPLE STAYING
Under no circumstances will more people be allowed than those established according to the maximum number mentioned in the reservation confirmation, including children. If the number of people exceeds the indicated capacity, the owner may demand financial compensation proportional to the price per person and reserves the right to admit or cancel the reservation.
RULES FOR CASA CESAREO GUESTHOUSE / APARTMENTS HOUSE LAS CUENDIAS
The occupants are responsible for keeping the house, apartment or room properly closed in their absence.
Parties or meetings that may cause inconvenience to other guests may not be held.
You will not be able to smoke in the facilities of the Casa Cesareo Guesthouse / Las Cuendias Apartments, if the occupants do so, they will be charged an extra cleaning supplement of €100/room. The slightest suspicion, such as the smell of tobacco smoke or remains of cigarette butts, will automatically lead to the charge of the supplement.
The house, apartment or room is reserved for the exclusive use of clients.
Pets are not accepted.
Visitors are not allowed. Under no circumstances will more people be allowed than those established according to the maximum number mentioned in the description of the accommodation, without first notifying the owner, including children over 2 years of age. If the number of clients exceeds the reception capacity indicated in the guide, the owner may demand financial compensation proportional to the price per person.
Casa Cesareo Guesthouse / Las Cuendias Apartments would appreciate any suggestion you can offer us in order to make your future stays more pleasant. Thank you very much and happy stay.